Seller Information

Store Name
Misoku Store
HOSHINO Co., Ltd.

Representative
Wang Ya (O Yaa)

Operations Manager
Ryu Ikkaku

Business Address
The address will be provided without delay upon request.

Phone Number
090-6464-1011
(Please note that we do not provide customer support by phone. For inquiries, please contact us via email.)

Email Address
mrossie.jp@gmail.com
(Please contact us by email for any inquiries.)

---

Product Prices

Product prices displayed on our website do not include taxes.

Please check each product page for the final price details.

---

Additional Costs (Shipping Fees)

Shipping fees will be charged according to the order details:

• Pre-order items: 950 JPY
• In-stock items: 950 JPY
• Sale items: 900 JPY
• Oversized items: 1,450 JPY

※ Shipping fees will be displayed before completing your order.
※ Shipping costs may vary depending on the delivery method and package size.

---

Payment Methods and Timing

We currently accept credit card payments only.

Payment will be processed immediately after your order is confirmed.

Additional payment methods are currently being prepared and will be introduced in the future.

---

Shipping and Delivery Time

Please refer to each product page for specific delivery information.

Generally:

In-stock items
Orders are usually shipped within 1 week after order confirmation.

Pre-order items
Orders will be shipped after the products arrive at our warehouse.
(Estimated shipping time: within approximately 1 month)

※ Delivery delays may occur due to weather conditions, logistics issues, customs procedures, supplier circumstances, or other unavoidable reasons.
※ Delays caused by these circumstances are not eligible for order cancellation, refunds, or compensation.

---

Delivery Method

Products will be shipped via standard delivery services.

---

Order Cancellation Policy

Pre-order Items

Due to the nature of pre-order products, cancellations are generally not accepted.

If cancellation is approved under exceptional circumstances, the refund amount will be issued after deducting an 800 JPY processing fee.

In-stock Items

Cancellation requests can only be accepted before shipment.

An 800 JPY processing fee will be deducted from the refund amount.

※ Cancellation requests after shipment cannot be accepted.

---

Returns and Exchanges

Defective or Damaged Items

If you receive a defective or damaged product, please contact us as soon as possible after delivery.

Customers must provide photos clearly showing the issue.

Returns or exchanges will only be processed if the product is determined by our store to have a manufacturing defect.

---

Cases Where Returns or Exchanges Cannot Be Accepted

Returns or exchanges cannot be accepted in the following cases:

• Requests due to customer preference or change of mind
• Products that have been opened (unless confirmed as defective)
• Products that have been used, modified, or damaged by the customer
• Requests submitted after the designated return period
• Cases where sufficient evidence (such as photos) cannot be provided
• Cases where the product is determined not to have a defect according to our inspection standards

---

Important Notes

• Product images are for reference purposes only. Actual colors, designs, and specifications may vary slightly from the images shown.

• Due to manufacturing characteristics, minor imperfections such as small scratches, surface marks, slight printing misalignment, or other minor variations may occur. These are considered normal and are not eligible for returns or exchanges.

• Our store reserves the right to make the final decision regarding returns, exchanges, and defect claims based on our inspection standards.

---

Return Period

Return requests must be submitted within 7 days after receiving the product.